Return & Refund Policy

Return & Refund Policy

This Return & Refund Policy applies to purchases made through our website by customers in the European Union, the United Kingdom, and the United States. It sets out your rights and our obligations regarding returns, refunds, and exchanges, in compliance with applicable consumer protection laws.

1. Return Eligibility & Timeframes

  • EU/UK Consumers: You have a statutory 14‑day right of withdrawal from the date of delivery, no reason required. You may return unused items within an additional 14 days after notifying us.
  • US Customers: We accept returns within 30 days of delivery for unused, resalable items.
  • Items must be returned in original, undamaged packaging, unused, with all tags, accessories, and documentation included.
  • Items that are personalized, perishable, hygiene-sensitive, or marked final sale are not eligible for return.

2. How to Initiate a Return

  1. Submit a return request via our website support page or contact email, including your order number, delivery date, and reason for return.
  2. Wait for our approval and return instructions within 2 business days.
  3. Pack items securely and ship to the address provided. We recommend using trackable shipping.
  4. Provide the tracking number once shipped.

3. Return Shipping Costs

  • EU/UK: You are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
  • US: Customers cover return shipping unless the return is due to our error.
  • We do not accept freight collect or COD returns.

4. Inspection & Refund Processing

  • We inspect all returns upon receipt. Refunds are processed only for items meeting our eligibility conditions.
  • Approved refunds are issued to the original payment method within 14 days of receiving the returned items (EU/UK) or 5–10 business days (US).
  • Processing time for the refund to appear in your account depends on your payment provider.
  • We may withhold a refund until we receive the returned goods or you provide proof of shipment, whichever is earlier.

5. Defective or Incorrect Items

If you receive damaged, defective, or incorrectly shipped items, contact us immediately with photos and details. We will arrange a prepaid return, replacement, or full refund including original and return shipping costs at no charge to you.

6. Exchanges

Exchanges are subject to availability and processed under the same return conditions. Additional shipping fees may apply for price differences or expedited exchange delivery.

7. Legal Rights

This policy does not limit your statutory consumer rights. In the EU and UK, you benefit from a minimum 2‑year legal guarantee for faulty or non‑conforming goods.

8. Policy Changes

We may update this policy occasionally. Changes take effect when posted on our website. Continued use of our service constitutes acceptance of the revised policy.

9. Contact Us

For return requests or questions, contact our customer support team through the contact channels on our website.